Frequently Asked Questions
Family Member FAQs
Q: How do I sign up for this mobile app?
A: Once your loved one is admitted, the facility staff will provide you with a login and you can download the app from the App Store for your iPhone/iPad or Google Play for your Android device.
Q: How do I set-up the rest of my family with this mobile app?
A: The designated facility staff member can input however many people you want to provide to start receiving updates about your loved one.
Q: How often will I be able to see updates of my loved one’s progress?
A: You can access your loved one’s care anytime you login to your mobile app. The facility will send timely updates to your mobile app anytime there is a new update on your loved one.
Q: What kind of updates do I receive through the mobile app?
A: You could receive nursing care updates, physical therapy, occupational therapy, and/or speech therapy goal updates. You will also receive information regarding any upcoming doctor appointments, and any information pertaining to the loved one’s discharge plan.
Q: Is there a cost to use this mobile app?
A: No. The mobile app is completely free to the family member. All we ask for is your feedback to improve the product.
Health Care Facility FAQs
Q: Why do I need your mobile app, when my staff can notify the families on updates?
A: You don’t. Our app offers a “peace of mind” to the family member that they can see real-time therapy or nursing care updates. This will reduce the time your staff spend speaking with family member. Many questions can be answered by reading the updates through the mobile app.
Q: What else can your mobile app do for my facility besides send care updates?
A: The mobile app not only sends nursing and therapy care updates; it also sends doctor appointment notifications that sync to your family member’s mobile devices; there is a community board that a family member can ask a question or voice a concern allowing the facility to answer or resolve any questions or concerns; post discharge family notifications to ensure the loved one is doing okay after their skilled care received at your facility.
Q: How will this improve my bottom line?
A: There are so many beneficial ways. Please contact for more information.
Q: Is there a cost to use this mobile app?
A: Yes. Please fill out the contact information page on this website. One of our friendly staff members will return a detailed quote of what the monthly cost will be.
